Support

Need help with Tellis? Write to us at [email protected]. We answer within two working days, usually faster. Please tell us which phone you use and, if something went wrong, what you were doing at the time.

Common questions

I can’t check in.

Check-ins only work while you are physically at the study space. Your phone compares its own location with the building outline on the device itself. Make sure location access is allowed for Tellis (“While Using the App”), that you are inside or right next to the building, and that your phone has a GPS fix — indoors this can take a moment. If the study space has no building outline yet, the check-in uses a small radius around its map pin; you can propose the correct building from the study space’s info screen.

Does Tellis track my location?

No. Your location never leaves your phone. The app only sends the result of the on-device check (“I am at this study space”), never coordinates. Details are in our Privacy Policy.

I didn’t get the verification email.

Check your spam folder and make sure the address is spelled correctly. You can request a new email from the verification screen in the app. If it still doesn’t arrive after a few minutes, contact us and we will verify your account manually.

A study space is missing, wrong, or assigned to the wrong building.

You can report a wrong building assignment from the study space’s info screen while you are there, propose a new study space, or add opening hours and equipment. Community reports are reviewed and applied once enough people confirm them.

Someone is behaving badly.

You can block and report other users directly from their profile, and report posts, photos and reviews from the content itself. Reported content is hidden automatically once enough people flag it, and we review reports and remove objectionable content within 24 hours. See our Terms of Service.

How do I delete my account?

In the app, open your profile, go to Settings and choose “Delete account”. This permanently removes your account and personal data. If you can no longer sign in, email us from the address you registered with and we will delete the account for you.

Can I get my data?

Yes. Email [email protected] from your registered address and we will send you a copy of the personal data we hold about you.

Contact

Support: [email protected]
General enquiries: [email protected]

Tellis is provided by Stanley Eitel, Bergdriesch 31, 52062 Aachen, Germany. Full details are in our Legal notice.

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